Terms and Conditions
1. General
By booking a stay at Hotel Sitara Lodge, you agree to the following terms and conditions. These terms govern your use of our services, including accommodation, facilities, and other services provided by the hotel. We reserve the right to modify these terms at any time, and the latest version will be available on our website or at the front desk.
2. Reservations and Payments
- A 50% deposit is required at the time of booking to confirm your reservation.
- The remaining balance must be paid at the time of check-in.
- For group bookings (2 rooms or more), special terms may apply, and advance payment may be required.
3. Check-in/Check-out
- Check-in Time: 6:00 PM onwards.
- Check-out Time: Before 10:00 AM.
- Early check-in or late check-out requests are subject to availability and may incur additional fees.
4. Cancellation Policy
- Cancellations made within 48 hours of the check-in date will incur a one-night stay charge.
- For cancellations made more than 48 hours prior to check-in, a 90% refund of the deposit will be provided.
- In the case of a no-show, 100% of the booking cost will be charged.
4. Damage to Property
Guests are responsible for any damage caused to the property or its contents during their stay. The hotel reserves the right to charge for any damage or excessive cleaning required after check-out.
5. Guest Conduct
Guests are expected to behave in a respectful manner at all times. We reserve the right to refuse service or cancel a booking if a guest’s behavior is disruptive or harmful to other guests or staff.
6. Liability
Hotel Sitara Lodge is not liable for any loss, theft, or damage to personal belongings during your stay. We recommend using the in-room safe for valuables. Guests are also responsible for securing their belongings at all times.
7. Privacy
Your personal information is collected and used in accordance with our Privacy Policy. We respect your privacy and are committed to protecting your personal data.
8. Governing Law
These terms and conditions are governed by and construed in accordance with the laws of India. Any disputes arising under these terms shall be subject to the jurisdiction of the courts of Pune.
9. Couple Policy
Age should be 18 + allowed.
